Management Systems Philosophy

The Corporation

Success is directly tied to our company's strategy of exceeding customers' expectations by providing high performance materials and chemistry that deliver leading technology, supported by superior applications expertise to our target markets.

Accordingly, all our businesses are committed to the highest product quality and support. This commitment is aimed at continually setting the industry standard in customer satisfaction. When working together or directly one-to-one with customers, the sectors of our company offer an unparalleled opportunity for customers to improve the efficiency and effectiveness of their manufacturing processes.

All business units have and continue to work on achieving high customer satisfaction through registrations to international business standards including ISO 9001 Quality Management System (QMS), ISO 14001 Environmental Management System (EMS) and OHSAS 18001 for Occupational Health and Safety (OH&S). In addition, Six Sigma processes continue to pay high dividends through sanctioned projects that result in more efficient operations. Commitment to these standards of excellence expands to new facilities after major acquisitions and/or the building of new manufacturing sites.

Emphasis is placed on the process approach, which gives ownership of a business process to those responsible for measuring effectiveness, improving performance, and reporting targets and trends to the respective Sr. Leadership Team. The view of the company's Senior Business Leaders is that quality, environmental aspects, and occupational health and safety (OH&S) are embedded and integrated into every function with process owner(s) being responsible for the efficiency and effectiveness of a process under their control.

Fundamental business processes have been published as internal standards for use at each company site. These processes address systems such as documentation and records control, new product development and technology transfer, manufacturing process controls, customer satisfaction, supplier management, internal audits, corrective/preventive action, "key performance indicators" to monitor operational efficiencies, and continual improvement among others. In addition, an electronic quality, environmental, and OH&S management system has been implemented to assist each facility with standardization efforts and assimilation of the given systems.

Within Alpha, Quality Management System (QMS) certificates to ISO 9001 are regionally based (regional registration schemes) for the Americas, Europe, and Asia-Pacific. Within Enthone, this same model is being pursued. For those sites that manufacture eligible products for subscribing companies in the automotive supply chain, ISO/TS 16949 is the quality management system of choice. Where ISO 9001, ISO 14001 and OHSAS 18001 certifications are present as an integrated management system, combined or integrated assessments are used. In addition, some sites have also achieved ISO 17025 accreditation (Good Laboratory Practices), which is continuously encouraged.

Six Sigma Culture

Launched as a global initiative in 2001, Customer Value Six Sigma is a structured methodology for creating, improving, and maintaining business or technical processes focused on delivering increased value to our key customers' business.

Six Sigma methodologies are employed as part of our way of conducting business--from research and development to manufacturing to administrative, operations and quality assurance. Six Sigma Black Belts, Green Belts, Executive Sponsors and Champions are an integral part of our management and employee structure. Our goal is to help our customers increase yields and optimize productivity to reduce their total cost of ownership.

In summary, registrations to our various business systems (ISO 9001, ISO/TS 16949, ISO 14001, and OHSAS 18001) and six sigma initiatives have and continue to improve our business processes contributing to sustainable growth for the benefit of all stakeholders.